The NPF Story
We Want The Best For Your Pet!
Are you looking for a store where you can find friendly staff that really care about animals?
If so, then you have found the right place!
Natural Pet Foods was the first store in the Ottawa area to offer a selection of 100% all natural foods. As part of a revolution in pet foods, the mission of the store has always been to provide the community with the best pet foods and treats. As such, all are free of dangerous ingredients, made in china, and possibly cancer causing artificial colours and preservatives. Starting from a store in a tiny Westboro House, Natural Pet Foods is now located in a spacious store in downtown Carleton Place.
The Old Store
We actually started in that little house to the left!
Now in business for over 16 years, the core mission of the store to make quality pet food the norm is based on an event years before the store's beginning. Owner Hana's pet Rottweiler became ill with bone cancer, and despite attempting surgery the cancer had spread. Today, Hana is determined to reduce the incidence of disease like cancer through preventative nutrition. Thus, preventing pet ailments through better nutrition has always been Natural Pet Foods guiding principle.
From it’s humble beginnings in a small house in Westboro, Ottawa, Natural Pet Foods now has a 4400 square foot head-office in Carleton Place and an online website (shipping Canada & US) offering consumers the widest selection of all natural pet food products in the area. With the addition of our online store, anyone will be able to benefit from our huge selection of harnesses and even a large giftware section
Natural Pet Foods is proud to present you with an amazing selection of pet foods for both dogs and cats. In our store, you will be able to find all natural foods that meet almost any dietary requirement. Whether your pet’s need is for high protein, low fat, grain free, or raw we should be able to find a food that suits your dog or cat. Well known super premium brands like Fromm, Acana, Orijen, Square Pet, Farmina, Natural Balance, and Go!, are in stock. All of our foods are free of artificial colours, fillers, byproducts, or artificial preservatives. We also have the best selection of natural canned cat foods around and flavours to suit just about everyone!
Need something to reward your furry friend?
The store also carries a full range of premium dog treats. Whether its something to chew on for a while or training treats that will get his attention. Hard or soft, large or small, and good for their teeth; we have them. We support local manufacturers and because of safety concerns we have also decided not carry any treats made in China. No need to worry about that with us. As an independent store we are able to carry a wider selection than chains. You may not see some of our favourites in any other store!
Looking for a natural remedy for your pet?
Natural Pet Foods supplement section is second to none in the city. We carry natural supplements that can help your pet through such conditions as allergies, coughs, anxieties, joint problems, and even cancers. In our stores you can find everything from antioxidant berry supplements to glucosomine joint support formulas. Our well trained staff are on hand to advise on personal experiences with the products.
Plus there is our selection of natural shampoos including Earthbath, Kin + Kind, and Tropiclean.
Besides a full complement of collars, leashes, and harnesses we strive to meet your pets specialty needs as well. We carry a huge array of harnesses, lifejackets, bling, and locally made dog coats. Of course, we have both hard and soft pet carriers and crates as well as a variety of pet beds.
We also have dust free cat litters and chemical free shampoos for your kitty or pup.
Our store is pet friendly and is a great outing for yours or or cat.
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And we always have rescue cats in the store that we are trying to find good homes for.
We are a family owned business devoted to making life better for your pets and our rescues.
See you soon!
Customer Testimonials
To whom it may concern,
I just wanted to let you know how much I appreciate the service I receive at your shop. My dog Jolene are always warmly greeted by a friendly staff member who is both knowledgeable and helpful.
It is very difficult to go by your store without coming in as Jojo loves it. She b-lines for the door every time we go by. Although there are two pet stores in Carleton Place, yours is the only one for us. Thank you for making us feel our business is appreciated. It really is always a pleasure!
Carolyne Buchanan
French Educator
As a dog breeder and member of the Canadian Kennel Club, it is important to me to have a pet food store that cooperatively works with me to provide excellent customer care by ordering products requested with efficiency, to have a store manager such as Laura, who orders and stocks desired products as requested and cares for clientele professionally and personally and to have owners such as Hannah and Gerry, who support their staff and customers. The Natural Pet Food Store in Carleton Place Ontario has all of these qualities as well as providing grooming, dog training classes and now you can order online if you are too busy to shop in person. What more could pet owners want to fill their shopping needs than professional staff such as Laura and Sue providing the personal touch, well stocked shelves giving choices at competitive prices and owners that know their product lines and business!
Jane Wilks
Oakenshield (Perm.) Reg.d
Bedlington Terriers
Carleton Place, ON
Canada
"Hi, I thought I would let you know I received the Carrier today. It is perfect for my pomeranian and we can't wait to go for a walk with it.
As well thank you for including the toy for her. It has a great squeaker inside which she loves and with her being blind that is the best kind of toy for her. "
"I just wanted to let you know that I received the boots. Thank you again very much for exchanging them. May the Lord bless you abundantly. Thanks again."
"We received our baby pink "Snoozzy" crate today and were incredibly touched by your personal best-wishes card and the gift of a dog toy to go with it. I was born and raised near Carleton Place, coincidentally, but now I live in Toronto, and we had our hearts set on that pink crate but couldn't find them anywhere locally. We were so thrilled that you not only had it but also offered such affordable shipping on it! Our new little girl, Bunny, is now all decked out in pink, pink, pink! Your kindness has been so very appreciated. We know exactly where to return next time we need a specialty item!"
"Thank you for the great service"
"Thanks so much for the package and the great service."
"Thanks again for the extra toy....your pick always seems better than mine. She loved the duck and ignored her other toys. Next time I should ask for your advice before buying!"
"I got my order today......I get my puppy tomorrow......thank you for the extra toy......that is so nice of you to do that........never had that happen before. I will remember your kindness!"
"Wow...Laura I must say...I'm speechless. You guys have such a genuine customer service heart. Thank you 1000 times over. Baylie LOVES the toy!! Below are a few photos of our 11 yr old Jacob "puppy". I've been in customer service for years....companies don't have to go over the top for appreciation. The most impactful retention strategies are usually the simplest. Thank you for thinking of us."
"My order arrived today - wow, that's fast! Thank you so much, everything looks perfect. Keeley particularly likes the Plush Puppy monkey. And my grandkids' dog (who's staying with us for a month) loved the hockey player squeaky, so that was a lovely surprise. I'll definitely be ordering from you sometime in the future."
"Wow...Laura I must say...I'm speechless. You guys have such a genuine customer service heart. Thank you 1000 times over. Baylie LOVES the toy!! I've been in customer service for years....companies don't have to go over the top for appreciation. The most impactful retention strategies are usually the simplest. Thank you for thinking of us."